On the mobile application, in the show more option on the home page, the mToken option is selected and the Pin for the application is entered, and then the mToken data and OTP code are displayed on the screen, which must be entered on the DE web home page.

In the settings section, the notification management option can be selected through which channels notifications will be delivered.

In the settings section, option my profile or personal data (depending on whether it is DE web or mobile application), it is possible to change the mobile phone number. The change must be confirmed by entering the OTP codes that will be delivered to your old and new mobile phone number.

The change can be made on the DE web application by selecting the settings-user information option.

On DE, the option to change your email is available in Settings-My profile or Personal data, depending on whether it is DE web or mobile application. After changing the data on the channel, an email will be sent with a link for verification. You must click on the link to confirm the change.

You can change the contact address by selecting the option My profile or Personal data (depending on whether it is DE web or mobile application) in the Settings menu, where the contact address can be changed. In the same section, you can change your mobile phone number and e-mail address. If the identity card is changed, it is necessary to visit any branch of the Bank Poštanska štedionica in order to enter the new data.

Never disclose sensitive personal information, such as credit card numbers, PIN codes, etc. Banka Poštanska štedionica will never ask you for such data via email or pop-up messages. Therefore, do not respond to similar requests, even if they are sent to you by a person posing as an employee of the Bank. In case something like that happens, please inform us about it immediately. Be very careful when it comes to calls from people who claim that they are investigating fraud related to credit cards or bank accounts on behalf of Bank Poštanska štedionica, especially if they ask you for personal information and suggest that you install a certain program. Never respond to such requests! It is most likely an increasingly common fraud called "phishing". Banka Poštanska štedionica will never ask you to reveal your personal data over the phone or to install special programs or generate codes. If you have any doubts, please contact Bank Poštanska štedionica immediately.

As a user of the Homeb@nking SMS code service, you log in to DE with an existing username and password, after which the system will ask you to change them and create new ones.

As a user of the MobiBank PŠ service, enter a temporary username and password (the Bank sent them to you via SMS and e-mail), after which the system will ask you to change them and create new ones.

As a user of the electronic banking service with Account Plus, you log in to DE by entering the username and password you have used so far.

You log in to DE by entering the username and password you received when opening an account or contracting an electronic banking service. The username was sent to the email you registered with the Bank, and the password was sent to the mobile phone number registered with the Bank.

On the DE web, in the registration section, select the forgotten username option and enter the email address that you have registered with the Bank, and you will receive your username to the same address.

On the DE web, in the login section, select the forgotten password option and enter your username and email that you have registered with the Bank. Then enter the new password, which you confirm with the OTP code sent to your registered mobile phone number.

The home page with frequently used features can be customized via the Adjust home page layout option, simply by changing the order of the widgets. If some information is not important, it can be excluded from the list.

The DE application has a large number of functionalities, such as the ability to review balances on accounts, cards and loans, make payments, create a standing order for the payment of utility services, manage channels and card spending limits.

Colleagues in the bank's contact center are at your disposal for help at phone number +381 11 2020292, and you can also use the contact form on the bank's website.

It is necessary to download the Mobi BPŠ application from the Play store (Google Pay, Apple Pay, Huawei store) and click on the button REGISTRATION and Activate account. Enter the username and password you use to log in to DE web.